Revenue Operations Analyst

Graphite is a technology-enabled growth agency that helps fast growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We are a fully distributed company with team members located across North America, Latin America, and Europe. Come join us and help us create the best content, everywhere that matters.

We’re looking for a person to join our Operations team as our next Revenue Operations Analyst. You will play a pivotal role in helping the company grow by influencing the decision-making process and infrastructure of one of our main growth engines. We’re looking for a team player with a business sense, great communication skills, and a keenness for problem-solving. This is a fully remote position. 

What you’ll do

• Report directly to the Revenue Operations Lead

• Support the development of new business opportunities for Graphite’s different business units.

• Assist with building, optimizing, and analyzing our internal infrastructure. 

• Data & Insights: Work with Salesforce/PowerBI to build dashboards and insights to ensure we take data-driven decisions and strategize upon that. 

• Process Improvement: Help us streamline revenue, marketing and sales operations.

• Leverage our tech stack to make the most of our Salesforce CRM.

• Research and analyze prospective leads’ company, direct and indirect competitors, and markets

• Orchestrate strategic and cross-functional business activities and projects with sharp business acuity, creativity, and attention to detail

• Create tracking, reporting, and dashboards that support the sales and customer retention efforts

What you’ll need:

• BA in business administration, finance, or marketing.

• MSc in a data-related field is a plus.

• 1-2+ years of relevant experience

• Salesforce experience (Plus if Admin. Certification)

• CRM and Sales Enablement tools, especially Salesforce CRM and Zapier

• Passion for researching and building business cases around identified opportunities (size of the business, potential sales, revenues, etc.)

• Comfortable defining the KPIs and metrics to measure success, and being held accountable to them.

• Excellent English written and verbal communication skills with the ability to communicate with stakeholders at all levels.

• Critical thinking and analytical/problem-solving skills, and the ability to combine and balance qualitative analysis with a proven understanding of strategy, operations, interpersonal, and technical competencies.

• Ability to prioritize and manage work and trade-offs against critical project timelines in a fast-paced, dynamic environment.

• Thrive in a fast-paced environment, juggling multiple projects and deadlines

How we’ll help

Graphite’s mission is to create an environment where you build the best work of your career. In order to facilitate this, we provide:

• Process As Needed - We view the process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes the same way we develop products - through iteration, measurement, and continuous improvement.

• Autonomy - We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes.

• Flexible Work Environment - Everyone’s optimal work style is unique. We operate as a distributed team across the US, Canada, Latin America and Europe. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an individual.

• Compensation - We want to work with the best people in the World and compensate accordingly.

• Vacation & Time Off - In order to be the best version of yourself, you need time to recharge. We offer flexible PTO. Take time when you need it.

• Benefits - We will ensure you have quality health care coverage and opportunities to further your education.

Graphite provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.