Salesforce Admin

Third Way Health helps medical practices across the United States improve the patient experience while reducing the administrative burden on practice owners. We enable practices to enhance the experience of their patients by providing them with a leading patient engagement platform and a world class team of service representatives. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

About the role

We’re looking for a full-time Salesforce Admin for our team in Medellin, Colombia. As part of our team you will have the chance to help us improve the healthcare experience in the U.S. for hundreds of thousands of patients. Your job will include developing Salesforce applications that enable patients and our care concierges to navigate service routing, scheduling, and care communications. You will work directly with care concierges and a cross-functional team to enable workflows that can scale to meet the needs of our rapidly expanding offering. 

Responsibilities

Configure Salesforce applications (including front end user interfaces, templates, and flows) to enable user-friendly and intuitive front-office workflows for medical practices

Identify and implement automations for manual workflows and reporting processes

Implement data import, export, and governance processes to ensure that data within Salesforce is accurate, up-to-date, and actionable 

Manage users, profiles, permission sets, groups, sharing, and licenses

Design and implement Salesforce system configurations to ensure applications are production ready, and quality issues are proactively monitored and resolved

Contribute to documentation, training and troubleshooting related to application architecture and system administration workflows

Work collaboratively with Product, Operations and Commercial teams to translate business goals into actionable requirements and scope of work

Support the development of the product by continuously building knowledge of the Salesforce ecosystem

Skills and qualifications

University degree in computer science or related field, preferably with a Salesforce Administrator certification

1-2 years experience as a Salesforce Administrator, preferably with experience building and maintaining applications Service Cloud Voice, Health Cloud and Experience Cloud 

Experience with healthcare data analysis and governance, preferably with HL7 standards

Previous work experience in the healthcare sector, preferably in healthcare services

Experience through the entire software product development lifecycle, including committing sandbox changes as part of DevOps workflows

Strong technical writing skills as reflected in technical design documents and specifications

Strong communication, both written and verbal (candidates  must  be fluent in English and Spanish)

Experience delivering high impact Salesforce solutions working in partnership with a cross functional team