Specialist Finance Collections

Title: Specialist (Finance) OTC Location: GSC BOG Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. Key Responsibilities: * Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio. * Request and/or confirm payment supports to clients as appropriate. * Follow up on the correct application of payments received by clients. * Keep customer contact information updated in the collection application. * provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy. * Perform account reconciliations with clients as required. * Timely management of balances in favor with clients or with internal areas. * Strict compliance with the collection policy according to the escalations and established times. * Management and compliance with KPI's and assigned budget. * Develop a sustainable relationship with internal and external stakeholders. * Annual update of the process support documentation. * Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts. * Maintain communication with internal/external/third parties to meet customer expectations. * Provide proactive problem resolution and corrective actions to ensure service excellence. Skills / Requirements: * Students/Professionals in fields such as public accounting, finance, business administration, or financial management. * A minimum of 1 years of experience managing accounts payable processes. * Good level of MS Excel and other MS Office tools. * Customer service and communication skills. * Teamwork and autonomy. *  Advanced English level. Relevant information: * Salary: $2,270,000 * Type of Contract: Indefinite - Directly with DHL Colombia. * Performance bonus from 7% to 13% of salary ($158.900 min- $295.100max) * Food Allowance: $95.564