Account Support Officer - Remote Work

We are looking for a dynamic and motivated Account Support Officer to join our team at COWI. This is a full-time remote position based in Frederiksberg, Hovedstaden, DK. As an Associate Level Account Support Officer, you will be responsible for providing comprehensive support to our clients, ensuring their satisfaction and retention.

Responsibilities: - Serve as the primary point of contact for clients, addressing their queries and concerns in a timely and professional manner - Manage client accounts, including processing orders, invoices, and payments - Collaborate with internal teams to coordinate client projects and ensure successful outcomes - Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for improvement - Analyze client data and feedback to identify trends and make recommendations for enhancements - Assist in the development of account management strategies to increase client engagement and retention - Prepare reports and presentations for clients and internal stakeholders as needed

Requirements: - Bachelor's degree in Business Administration, Finance, or related field - 4+ years of experience in account support or client relations - Strong communication and interpersonal skills - Proven ability to prioritize and manage multiple tasks effectively - Resilient mindset and resourceful problem-solving skills - Strong decision-making abilities and a team-oriented mentality - Proficiency in Microsoft Office and CRM software - Remote work experience is a plus

Benefits: - Gym membership - Remote work flexibility - Life insurance - Ongoing learning and development opportunities for personal and professional growth

Equal Opportunity Statement: COWI is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

If you are a motivated and enthusiastic individual with a passion for client relations, we encourage you to apply for the Account Support Officer position at COWI by the deadline of May 31, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.