Customer Success Assistant - Remote Work

Job Description:

As a Customer Success Assistant at Biogen Idec, you will be responsible for providing excellent customer service and support to our clients. This is a remote position, allowing you to work from the comfort of your own home. We are looking for an energetic and independent individual who possesses excellent leadership and problem-solving skills.

Responsibilities: - Responding to customer inquiries and concerns in a timely and professional manner - Building and maintaining strong relationships with clients - Assisting with the implementation of customer success strategies - Collaborating with the sales and marketing teams to ensure customer satisfaction - Providing product demonstrations and training to customers - Collecting and analyzing customer feedback to improve products and services - Assisting with the onboarding of new customers - Handling escalated customer issues and providing resolutions

Requirements: - Bachelor's degree in a related field - Excellent communication skills, both written and verbal - Strong organizational skills and attention to detail - Ability to work independently and as part of a team - Prior experience in customer service or sales is a plus, but not required - Ability to adapt to a fast-paced and changing environment

Benefits: - Joining Bonus - Employee discounts - Profit sharing

Working Environment: At Biogen Idec, we offer a dynamic workplace that values teamwork, fosters innovation, and encourages shared success. You will have the opportunity to work with a talented and diverse team of professionals who are passionate about making a difference in the lives of our customers.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Biogen Idec is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.