Customer Support Officer - Remote Work

Job Description:

Chr. Hansen Holding is seeking a proactive and customer-focused Customer Support Officer to join our remote team in København, Denmark. As a Customer Support Officer, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction and loyalty to our products and services.

Responsibilities: 1. Responding to customer inquiries and resolving issues via phone, email, and chat. 2. Providing product information and guidance to customers. 3. Processing orders and managing returns or exchanges. 4. Collaborating with other team members to address complex customer issues. 5. Maintaining accurate customer records and updating databases. 6. Monitoring customer satisfaction and identifying areas for improvement. 7. Assisting with product troubleshooting and technical support. 8. Participating in training and development activities to enhance customer service skills.

Requirements: 1. Bachelor's degree or equivalent. 2. 1 year of experience in customer service or a related field. 3. Excellent communication and interpersonal skills. 4. Reliable and passionate about delivering exceptional customer service. 5. Strong time management and organizational skills. 6. Ability to work effectively in a remote team environment. 7. Proficiency in Microsoft Office and CRM software. 8. Ability to multitask and prioritize tasks effectively. 9. Teamwork and collaboration skills. 10. Willingness to learn and adapt to new challenges.

Benefits: 1. Life insurance 2. Disability insurance 3. Parental leave 4. Competitive salary and benefits package

Working Environment: At Chr. Hansen Holding, we encourage a spirit of exploration and taking calculated risks for growth. Our remote team operates in an inclusive and supportive environment where everyone's contributions are valued and recognized.

Equal Opportunity Statement: Chr. Hansen Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where everyone feels welcome and respected.

Deadline to Apply: June 27, 2024

Thank you for considering a career with Chr. Hansen Holding. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.