Customer Support Specialist - with Growth Opportunities

We are hiring a resourceful Customer Support Specialist to join our diverse team at Playable in Århus.
Growing your career as a Full Time Customer Support Specialist is a terrific opportunity to develop exceptional skills.
If you are strong in presentation, critical thinking and have the right drive for the job, then apply for the position of Customer Support Specialist at Playable today!

We're looking for a Customer Support Specialist to contribute to the success of our customers’ playable marketing campaigns. This role is perfect if you are a service-minded professional looking to help customers maximize their output with playable marketing while seeking to grow your career in tech. You will report to the Customer Success Engineer Manager and be part of a successful Customer Success Engineer team who are already working with some of the biggest brands in the market. At Playable, we know marketing needs to mean more to matter more. We’ve created a flexible SaaS platform that allows brands to integrate gamification into their marketing in all stages. We’re a tool available at any time and best used throughout the customer journey to immerse audiences in playable brand experiences. And we're currently doing so with over 650 global brands, empowering them to build playable marketing activities that drive engagement. We depend on the creativity, drive, and independent thinking of individuals, but our successes are always team efforts. Playable is a place where you find the support you need to grow and thrive. A place where you are allowed to do your best. We love team players with grit and determination who want to become part of a fast-growing SaaS company. Admittedly, the road might be bumpy. But we do it together, as we scale – testing ideas in real life and always learning. About the Position As our new Customer Support Specialist, you will guide and advise our customers to achieve success with playable marketing through our chat support. We’re looking for a tech-savvy self-starter with competencies in customer service and written communication, and an interest in digital marketing and gamification. Applying your tech savviness (understanding of HTML, CSS, graphics setup, etc.) and communicative skills, you will accommodate our customers by clearly understanding their pain points, catering to their needs and communicating solutions in a timely manner. Whether you’re able to solve the issue yourself or if you need to bring on an expert, we expect that you hold the customer’s hand throughout the entire process. Besides being our first-line support, you will also play a vital part in creating and updating content for our Help Center, meaning that you should be able to convert technical knowledge into easily understandable content. This is an entry-level position. We don't expect you to be an expert from day one but hope that you're eager to learn and widen your knowledge with us. This is a full-time position with working hours mainly set between 9 am and 5 pm on weekdays, and potentially weekend and night shifts after further agreement with the manager. The ideal profile

• Relevant experience in customer service or back-office support
• Full professional proficiency in Danish and English
• A tech-savvy mindset and an understanding of HTML, CSS, pixels, fonts and tracking
• An eagerness to learn and work with some of the brightest minds in SaaS

And it’s a plus if you have

• An understanding of digital marketing and gamification
• Experience in creating content
• Experience with Google Analytics and Tag Manager
• Experience with CMS solutions (such as WordPress)
• Experience with project management systems like Monday or Jira
• Graduated from a relevant educational institution

We process applications on an ongoing basis and are eager to fill the position as soon as possible.

Benefits of working as a Customer Support Specialist in Århus:

● Company offers great benefits
● Advancement opportunities
● Advantageous package