Global Workforce Management Specialist

Do you want to play a pivotal role in optimizing global retail workforce initiatives and outcomes across multiple retail locations worldwide? Are you a strong collaborator driven by ensuring the efficient allocation of resources, maximize productivity, and enhance customer and employee experience in the world’s largest jewelry company? Then keep on reading!

Empowering Global Success with Workforce Efficiency and Innovation
The Global Workforce Management Specialist will support the Global Workforce Management Manager, delivering tactical insights which will be used to create appropriate processes across all stages of the Labor Cycle execution. This will include labor planning, trend analysis, forecasting, and other ad hoc reporting and analysis to enable markets visibility. 

This role will also support the initial implementation of the WFM system in various countries and the ongoing maintenance to ensure proper scheduling system functionalities.  

Key accountabilities include:

• Assists in the implementation of the WFM system, including collecting information to deliver processes, system configuration, reports, and training. 
• Supports the on-going field adoption evaluation of the WFM system, flagging enhancements and updates needs. 
• Build a relationship with the WFM vendor to provide tactical feedback. 
• As the reporting expert, the role will provide ongoing education and support to the field and store teams on how to analyze scheduling, labor costing and optimization. 
• Provides tactical insights on wage expenditure through retrospective analysis. 
• Works closely with Owned and Operated stores’ leadership team, commercial finance team, and HR, to provide critical financial and strategic analysis support, both on routine and ad hoc reporting. 
• Analyzes the allocation of payroll hours and scheduling processes to identify areas of opportunity for improvement and makes suggestions for operational changes assessing their projected impact. 
• Makes recommendations to improve the payroll budget and forecasting processes. 
• Completing additional ad hoc analysis and tasks as needed 

A proactive mindset and a ‘can-do’ mentality 
At Pandora, we aspire to foster an inclusive and open brand culture, enriched by a diverse group of high-performing individuals. Therefore, to join our team, we are in search of a humble professional with a proactive mindset and a go-getter attitude. 

We hope to see you bring:

• Bachelor’s degree in business, finance, or related field.
• 3-5 years of experience in the retail industry is preferred 
• Prior experience with a retail scheduling system preferred 
• Understanding of payroll and scheduling processes and best practices  
• Strong analytical skills and the ability to navigate large data sets from multiple sources is a must. 
• Outstanding Excel and Power Query skillsets are mandatory; any additional data skills such as Power BI and Python are preferred. 
• Strong quantitative skills - a good sense of how to identify opportunities, solutions and the ability to "connect the dots" 
• Ability to train and coach others  
• Ability to work cross functionally, specifically with finance and HR partners 
• Prior experience managing vendor relationships is preferred 
• Exceptional interpersonal & communication skills 
• Exceptional organizational and multi-tasking skills. Ability to work efficiently and prioritize effectively. 
• Flexible and adaptable, able to multitask in a changing and fast paced environment 
• Self-motivated and driven. Ability to self-manage projects and deadlines 

Additional information
Global Career Band 5

Did we get your attention? 
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:  Christian Buch
Global Recruiter
 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site  

Icing on the cake 
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable, and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora  
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.