Live Chat Assistant - Remote Work

Job Description:

KMD is currently seeking a talented Live Chat Assistant to join our remote team in Frederiksberg, Hovedstaden, Denmark. As a Live Chat Assistant, you will be responsible for providing exceptional customer service through online chat interactions with our clients. This is a full-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Engage with customers in real-time through live chat to address their inquiries, provide product information, and resolve any issues they may have - Utilize active listening skills to understand customer needs and provide personalized solutions - Demonstrate empathy and understanding in all interactions with customers - Collaborate with cross-functional teams to escalate and resolve complex customer issues - Proactively identify opportunities to improve the customer experience through feedback and suggestions

Requirements: - Passionate and driven individual with a strong commitment to delivering exceptional customer service - Strong negotiation skills and the ability to think innovatively to find solutions - Excellent written communication skills in both Danish and English - Proficient in using live chat software and other customer service tools - Ability to multitask, prioritize, and manage time effectively - Experience working remotely and independently with minimal supervision

Benefits: - Training and professional development opportunities to enhance your skills - Relocation allowance for eligible candidates - Life insurance coverage for added peace of mind

Working Environment: At KMD, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive work environment where all team members can thrive and grow professionally.

Equal Opportunity Statement: KMD is an equal opportunity employer and encourages applications from individuals of all backgrounds. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to Apply: May 8, 2024

If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Live Chat Assistant position at KMD. Join our remote team and be a part of our mission to provide outstanding customer experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.