Call Center Manager

Job Description:

We are looking for a motivated and adaptable Call Center Manager to join our team at TDC Group in Ålborg, Nordjylland, Denmark. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in a call center environment.

Responsibilities: - Manage and oversee the daily operations of the call center, including monitoring performance metrics, training and coaching staff, and ensuring high levels of customer satisfaction - Develop and implement strategies to improve efficiency and effectiveness of the call center operations - Work closely with other departments to resolve customer issues and improve overall customer experience - Analyze data and trends to make informed decisions and recommendations for process improvements - Lead a team of call center agents, supervisors, and support staff to meet performance targets and goals - Provide regular feedback and performance reviews to team members to help them grow and develop in their roles - Ensure compliance with company policies, procedures, and regulatory requirements

Requirements: - 7+ years of experience in a call center environment, with at least 3 years in a managerial or leadership role - Excellent communication and interpersonal skills to build strong relationships with colleagues, clients, and partners - Strong problem-solving skills and ability to think innovatively and creatively to find solutions - Proven track record of meeting and exceeding performance targets and goals - Ability to adapt to changing priorities and work effectively in a fast-paced environment - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid Time Off (PTO) - Parental leave - Company equipment provided

Working Environment: At TDC Group, we value collaboration and teamwork. The Call Center Manager will have the opportunity to build strong relationships with colleagues, clients, and partners to achieve our goals together.

Deadline to apply: June 22, 2024

Equal Opportunity Statement: TDC Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.