Client Relations Specialist

Job Description:

DSV Panalpina is seeking a Client Relations Specialist to join our team in København, Capital, Denmark. As an entry-level position, no prior experience is required, but we are looking for individuals who are resilient and adaptable, with strong negotiation and persuasion skills. The Client Relations Specialist will be responsible for managing relationships with our clients to ensure their satisfaction and retention.

Responsibilities: - Serve as the main point of contact for assigned clients, addressing any inquiries or issues they may have - Develop and maintain strong relationships with clients to understand their needs and preferences - Collaborate with internal teams to ensure timely and accurate delivery of services to clients - Identify opportunities for upselling or cross-selling additional services to clients - Monitor client satisfaction and feedback, proactively addressing any concerns that may arise - Track key performance metrics related to client relationships and report on insights to management - Stay informed about industry trends and competitor activities to identify potential risks or opportunities - Participate in client meetings, presentations, and events as needed

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Strong communication skills, both written and verbal - Excellent interpersonal skills and the ability to build rapport with clients - Ability to work effectively in a fast-paced, team-oriented environment - Proficiency in MS Office and CRM software - Resilient and adaptable in dealing with changing priorities and client needs - Ability to negotiate and persuade clients effectively

Benefits: - Profit sharing - Relocation allowance - Retirement plan

Working Environment: At DSV Panalpina, we are committed to promoting equality and fairness for all employees. We believe in creating a diverse and inclusive workplace where every individual is valued and respected for their unique contributions. We provide equal opportunities for all employees to succeed and grow within our organization.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: DSV Panalpina is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals have the opportunity to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.