Client Support Representative

Job Description:

We are seeking a highly motivated and detail-oriented Client Support Representative to join our team at Nilfisk in København, Capital, DK. As a Client Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner. This role requires excellent communication skills, strong problem-solving abilities, and a customer-centric mindset.

Responsibilities: - Respond to client inquiries via phone, email, and other communication channels - Provide technical support to clients regarding our products and services - Investigate and resolve client complaints and issues - Collaborate with internal teams to ensure timely resolution of client inquiries - Maintain accurate records of client interactions and transactions - Identify opportunities for process improvements to enhance the overall client experience - Stay up-to-date on product knowledge and industry trends to better assist clients - Uphold the highest standards of ethical conduct and integrity in all interactions with clients

Requirements: - At least 2 years of experience in a customer service or client support role - Hardworking and resourceful individual with a strong work ethic - Excellent problem-solving skills and ability to think on your feet - Strong communication skills and ability to build rapport with clients - Ability to work collaboratively in a team environment - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in a related field is preferred - Fluent in English (additional languages are a plus)

Benefits: - Paid overtime opportunities - Joining bonus for new employees - Life insurance coverage

Equal Opportunity Statement: Nilfisk is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

If you meet the requirements and are excited about the opportunity to work in a dynamic and customer-focused environment, we encourage you to apply before the deadline on May 24, 2024. We look forward to welcoming a new member to our team at Nilfisk.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.