Contact Center Manager

Job Description:

We are looking for a dedicated and resilient Contact Center Manager to join our team at Daloon in Arhus, Midtjylland, DK. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our contact center, ensuring that customer inquiries are handled efficiently and effectively.

Responsibilities: - Manage a team of contact center agents to ensure high levels of customer service and satisfaction - Monitor and analyze key performance indicators to identify areas for improvement - Develop and implement policies and procedures to optimize contact center operations - Train and mentor contact center agents to enhance their skills and performance - Handle escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Prepare and present reports on contact center performance to senior management

Requirements: - 5 years of experience in a contact center or customer service role - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication skills, both verbal and written - Ability to work well under pressure and adapt to changing circumstances - Proficiency in Microsoft Office and contact center software - Bachelor's degree in Business Administration or a related field is preferred

Personality traits: dedicated, resilient

Soft skills: teamwork, presentation

Benefits: Free accommodation, Paid sick leave, Disability insurance

Working environment: A company that transcends borders, promoting collaboration on a global scale.

Deadline to apply: 2024-06-22

Equal opportunity statement: Daloon is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.