Contact Center Manager

Job Description:

Genmab is seeking a Contact Center Manager to join our team in Frederiksberg, Hovedstaden, DK. As an Associate level position, the ideal candidate will have at least 5 years of experience in a contact center environment. The Contact Center Manager will be responsible for overseeing the daily operations of our contact center, ensuring high levels of customer service and satisfaction.

Responsibilities: - Manage a team of contact center representatives, including hiring, training, and performance evaluations - Develop and implement strategies to improve the overall efficiency and effectiveness of the contact center - Monitor and analyze key performance metrics to identify areas for improvement - Work closely with other departments to ensure seamless communication and collaboration - Handle escalated customer issues and ensure timely resolution - Stay up-to-date on industry trends and best practices to continuously improve the contact center operations

Requirements: - Independent and driven personality traits - Strong research and problem-solving skills - Excellent communication and interpersonal abilities - Proven experience in managing a contact center team - Knowledge of contact center technologies and tools - Bachelor's degree in a related field preferred

Benefits: - Travel and spending expenses covered - Paid Time Off (PTO) - Retirement plan

Working Environment: At Genmab, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and continuous learning. As a Contact Center Manager, you will have the opportunity to make a real impact on our organization and help shape the future of our contact center operations.

Deadline to Apply: 2024-06-27

Equal Opportunity Statement: Genmab is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.