Contact Center Manager

Job Description:

3Shape is seeking a motivated and driven Contact Center Manager to join our team in Frederiksberg, Hovedstaden, Denmark. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of the contact center department, ensuring that customer inquiries are handled efficiently and effectively.

Responsibilities: - Develop and implement strategies to improve overall customer satisfaction and enhance the customer experience - Monitor and analyze key performance indicators to identify areas for improvement and implement changes as needed - Train and mentor contact center agents to ensure they have the necessary skills and knowledge to deliver exceptional service - Collaborate with other departments to resolve customer issues and address any system or process gaps - Conduct regular performance evaluations and provide feedback to contact center agents to drive continuous improvement - Create and maintain detailed reports on contact center performance and communicate insights to senior management - Stay current on industry trends and best practices in contact center management to drive innovation and efficiency

Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in contact center management - Strong leadership and communication skills - Excellent problem-solving and decision-making abilities - Critical thinking and adaptability - Ability to thrive in a fast-paced and dynamic environment

Personality Traits: - Motivated - Driven

Soft Skills: - Critical thinking - Adaptability

Benefits: - Training & professional development opportunities - Retirement plan - Joining Bonus

Working Environment: At 3Shape, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where every individual is valued and respected.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: 3Shape is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.