Contact Center Representative - Work from home

Job Description:

As a Contact Center Representative at Søstrene Grene, you will be responsible for providing exceptional customer service via phone, email, and live chat. This role will be remote, allowing you the flexibility to work from the comfort of your own home. You will be the first point of contact for customers, assisting them with inquiries, concerns, and orders related to our products and services.

Responsibilities: - Answering incoming customer calls and emails in a professional and timely manner - Providing accurate information about products, promotions, and order status - Resolving customer complaints and issues with a focus on customer satisfaction - Processing orders and returns efficiently and accurately - Demonstrating excellent communication and problem-solving skills - Maintaining a positive and helpful attitude towards customers at all times - Adhering to company policies and procedures regarding customer interactions

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in computer skills and familiarity with CRM software - Prior experience in customer service or a related field is a plus - Adaptable and hardworking personality traits - Negotiation skills and attention to detail as soft skills - Must be able to work full-time hours from a remote location

Benefits: - Disability insurance - Visa sponsorship for eligible candidates - Parental leave for qualifying employees

Working Environment: At Søstrene Grene, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Contact Center Representative, you will have the opportunity to develop your skills and grow within the company while working from home.

Equal Opportunity Statement: Søstrene Grene is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants are encouraged to apply.

Deadline to Apply: May 31, 2024

If you are a customer service-oriented individual with a passion for helping others, then we encourage you to apply for the Contact Center Representative position at Søstrene Grene. Join our team and be a part of providing exceptional service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.