Contact Center Specialist

Job Description:

We are currently seeking a Contact Center Specialist to join our team at Hartmann in København, DK. As an entry-level position, no previous experience is required, making this an excellent opportunity for individuals looking to start a career in customer service and communication.

Responsibilities: 1. Handle incoming calls, emails, and messages from customers in a professional and timely manner. 2. Provide accurate information and assistance to customers regarding products, services, and orders. 3. Resolve customer complaints and issues effectively, aiming for high customer satisfaction. 4. Document all interactions with customers in the company database. 5. Collaborate with other departments to ensure smooth communication and resolution of customer concerns. 6. Participate in training sessions and continuous learning to improve customer service skills.

Requirements: 1. Resilient and independent mindset, able to handle challenging customer interactions. 2. Strong creativity and strategic planning skills to find innovative solutions to customer problems. 3. Excellent communication skills, both written and verbal. 4. Ability to work well under pressure and in a fast-paced environment. 5. High school diploma or equivalent required.

Benefits: 1. Company-provided equipment for work. 2. Dental insurance for all employees. 3. Company transportation options available for commuting employees.

Working Environment: At Hartmann, we believe in pursuing excellence in every endeavor and setting a high standard for achievement. We provide a supportive and collaborative work environment where employees are encouraged to grow and develop their skills.

Equal Opportunity Statement: Hartmann is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-08

If you are a motivated individual with a passion for customer service and communication, we encourage you to apply for the Contact Center Specialist position at Hartmann today. Join our team and start your career with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.