Customer Care Officer

Job Description:

Vestas Wind Systems, a leading renewable energy company based in Ålborg, Nordjylland, DK, is seeking a dynamic and driven Customer Care Officer to join our team. As an Associate level position, the ideal candidate will have at least 4 years of experience in a customer care or related role, with a passion for delivering exceptional service to our clients.

Responsibilities: 1. Serve as the primary point of contact for customer inquiries, issues, and escalations via phone, email, and online chat. 2. Respond to customer feedback and reviews, addressing any concerns and providing solutions to ensure customer satisfaction. 3. Collaborate with internal teams to coordinate product deliveries, installations, and maintenance services for customers. 4. Maintain accurate customer records and update databases with relevant information. 5. Analyze customer data to identify trends and opportunities for improvement in our customer care processes. 6. Prepare reports on customer care metrics, including response times, resolution rates, and customer feedback.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Proven experience in customer service or a similar role, preferably in a fast-paced environment. 3. Strong communication and interpersonal skills, with the ability to build rapport with customers. 4. Excellent problem-solving abilities and a high level of emotional intelligence. 5. Proficiency in Microsoft Office and customer relationship management (CRM) software. 6. Critical thinking skills to assess complex situations and make informed decisions. 7. Ability to work independently and as part of a team in a high-pressure environment. 8. Must be driven, energetic, and adaptable to change.

Benefits: - Parental leave for both mothers and fathers - Disability insurance for added financial protection - Travel and spending expenses covered for work-related trips - Opportunities for professional development and career growth within the company

Working Environment: At Vestas Wind Systems, we thrive in a culture that embraces change and responds resiliently to challenges. We encourage innovation and collaboration among our team members to drive our mission of sustainable energy solutions forward.

Deadline to Apply: 2024-05-31

Equal Opportunity Statement: Vestas Wind Systems is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.