Customer Care Specialist

Job Description:

DSV Panalpina is seeking a motivated and energetic Customer Care Specialist to join our team in Arhus, Midtjylland, DK. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer service roles.

Responsibilities: - Provide exceptional customer service through various communication channels including phone, email, and chat - Manage customer inquiries, issues, and complaints in a timely and professional manner - Collaborate with other departments to ensure customer satisfaction and resolution of issues - Research customer needs and provide solutions tailored to their specific requirements - Assist in the development of customer care strategies and initiatives to improve overall customer experience - Maintain accurate records of customer interactions and transactions - Act as a liaison between customers and internal teams to facilitate smooth communication and operations

Requirements: - Bachelor's degree or equivalent experience in a related field - Strong people management skills - Excellent research abilities to identify customer needs and preferences - Proficiency in Microsoft Office and customer service software - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Previous experience in the logistics or supply chain industry is a plus

Personality Traits: - Motivated - Energetic

Soft Skills: - People management - Research

Benefits: - Profit sharing - Company transportation - Dental insurance

Working Environment: Embrace creativity in a culture that values fresh ideas and inventive solutions. Join a dynamic team that is dedicated to providing the best customer care in the industry.

Deadline to apply: 2024-05-17

Equal Opportunity Statement: DSV Panalpina is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.