Customer Service Associate

Job Description:

Lundbeck, a leading pharmaceutical company in København, DK, is seeking a dedicated Customer Service Associate to join our team. As an Entry Level position, we are looking for candidates with at least 1 year of experience in a customer service or related role. The ideal candidate will be hardworking, resourceful, and possess strong project management and people management skills.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and in person - Manage customer inquiries, complaints, and feedback in a timely and professional manner - Collaborate with internal teams to resolve customer issues and deliver solutions - Assist in processing customer orders, returns, and refunds - Maintain accurate records of customer interactions and transactions - Assist with sales support and product inquiries - Participate in training and professional development opportunities - Contribute to team meetings and brainstorming sessions to improve customer service processes

Requirements: - 1+ years of experience in customer service or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work independently and as part of a team - Proficient in Microsoft Office Suite - Bachelor's degree in a related field preferred

Benefits: - Travel opportunities for training and conferences - Company transportation for commuting to and from work - Relocation allowance for candidates relocating to København - Competitive salary and benefits package

Working Environment: At Lundbeck, we value autonomy and independence, and trust our employees to excel in their roles. We provide a supportive and collaborative work environment where innovation and creativity are encouraged. Our team is made up of diverse individuals who bring unique perspectives and skills to the table.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: Lundbeck is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.