Customer Service Associate - Work from home

Job Description:

Vestas Wind Systems is seeking a Customer Service Associate to join our team in København, Denmark. This is a full-time, remote position that offers the opportunity to work from home. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service.

Responsibilities: 1. Handle inbound customer inquiries via phone, email, and chat. 2. Provide exceptional customer service by addressing customer concerns and resolving issues in a timely manner. 3. Assist customers with product information, order status, and account management. 4. Collaborate with cross-functional teams to ensure customer satisfaction. 5. Utilize critical thinking skills to problem solve and troubleshoot issues. 6. Maintain accurate records of customer interactions and transactions. 7. Stay up-to-date on product knowledge and company policies. 8. Adhere to company guidelines and procedures to meet customer service goals. 9. Contribute to a positive team environment and support fellow team members.

Requirements: 1. Adaptability to work in a fast-paced remote environment. 2. Driven attitude with a focus on providing excellent customer service. 3. Strong teamwork skills to collaborate effectively with colleagues. 4. Excellent communication skills, both written and verbal. 5. Ability to think critically and solve problems efficiently. 6. Proficiency in using customer service software and tools. 7. High school diploma or equivalent required; additional education or training is a plus.

Benefits: 1. Training & professional development opportunities to enhance your skills and knowledge. 2. Medical coverage for you and your family. 3. Disability insurance for added financial protection.

Working Environment: At Vestas Wind Systems, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing top-tier customer service while also fostering a supportive and collaborative work environment.

Deadline to Apply: The deadline to apply for the Customer Service Associate position is May 24, 2024.

Equal Opportunity Statement: Vestas Wind Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and welcome all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.