Customer Service Manager

Job Description:

We are looking for a dynamic and experienced Customer Service Manager to join our team at GN Store Nord in Ålborg, Nordjylland, Denmark. As a Customer Service Manager, you will be responsible for overseeing all aspects of the customer service department, ensuring that our customers receive the highest level of service and support.

Responsibilities: - Develop and implement customer service policies and procedures - Train and mentor customer service representatives - Monitor and analyze customer service metrics to identify areas for improvement - Handle escalated customer complaints and issues - Coordinate with other departments to ensure a seamless customer experience - Develop and implement strategies to increase customer satisfaction and loyalty - Stay up-to-date on industry trends and best practices in customer service - Lead and motivate a team of customer service representatives to meet and exceed performance targets

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 6 years of experience in customer service management - Strong leadership and communication skills - Ability to work in a fast-paced environment and adapt to changing priorities - Confidence in making decisions and resolving conflicts - Proficiency in project management and research - Adaptable to new technology and processes - Strong analytical skills to identify trends and make data-driven decisions - Experience working with a diverse team and customer base

Benefits: - Free food provided at work - Travel opportunities for conferences and trainings - Company transportation to and from work

Working Environment: At GN Store Nord, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing the best possible service to our customers, and we are always looking for new ways to improve and grow.

Deadline to Apply: Please submit your application by May 8, 2024

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.