Customer Service Officer

Job description:

We are seeking a highly motivated and customer-oriented individual to join our team at A.P. Moller - Maersk as a Customer Service Officer. The ideal candidate will have at least 3 years of experience in customer service and possess excellent interpersonal skills. This is a full-time position located in Frederiksberg, Hovedstaden, DK.

Responsibilities: - Communicate with customers via phone, email, and in-person to address any inquiries or issues - Process orders, returns, and exchanges in a timely manner - Provide product information and assistance to customers - Collaborate with other departments to resolve customer issues effectively - Maintain accurate records of customer interactions and transactions - Identify opportunities to upsell or cross-sell products and services - Stay up-to-date on company policies and procedures to ensure accurate and efficient service - Meet or exceed customer satisfaction goals

Requirements: - 3 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and multitask effectively - Adaptable and energetic personality - Excellent persuasion and presentation skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business administration or a related field is preferred

Benefits: - Joining Bonus - Vision insurance - Parental leave

Working environment: At A.P. Moller - Maersk, we pride ourselves on providing a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. As a Customer Service Officer, you will have the opportunity to collaborate with a diverse team of professionals and contribute to the growth and success of our company.

Deadline to apply: July 1, 2024

Equal opportunity statement: A.P. Moller - Maersk is an equal opportunity employer and is committed to providing a work environment that is inclusive and diverse. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.