Remote Customer Support Associate

MiR is looking for a Remote Customer Support Associate to join our team in København, DK. As a full-time Associate Level position, we are seeking someone with at least 3 years of experience in a customer support role. The ideal candidate will be resilient and energetic, with excellent communication and strategic planning skills.

Responsibilities: - Provide customer support via phone, email, and chat - Respond to customer inquiries in a timely manner - Troubleshoot and resolve customer issues - Collaborate with other team members to ensure customer satisfaction - Document customer interactions and feedback - Identify and communicate trends in customer issues to management - Provide feedback to improve customer support processes

Requirements: - 3+ years of experience in customer support - Excellent communication skills - Strategic planning abilities - Resilient and energetic personality traits - Ability to work independently and in a team - Proficient in Microsoft Office and CRM software

Benefits: - Vision insurance - Joining Bonus - Medical coverage

Working environment: At MiR, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and are committed to creating a supportive and inclusive environment for all employees.

Deadline to apply: 2024-05-08

Equal opportunity statement: MiR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.