Customer Support Specialist

Job Description:

We are looking for a dedicated Customer Support Specialist to join our team at Daloon in København, Capital, Denmark. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This role requires a high level of professionalism, excellent communication skills, and the ability to troubleshoot and resolve customer issues in a timely manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, troubleshooting, and order processing - Manage and resolve customer complaints and escalations - Keep accurate records of customer interactions and transactions - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies - Identify opportunities for process improvements and contribute to team meetings and discussions

Requirements: - Bachelor's degree or equivalent experience - Minimum of 4 years of customer service experience - Strong communication skills, both written and verbal - Exceptional problem-solving and decision-making abilities - Proven track record of delivering high-quality customer service - Ability to work in a fast-paced environment and multitask effectively - Passionate about helping others and adapting to changing circumstances - Emotional intelligence and strong teamwork skills - Familiarity with CRM systems and customer support software

Benefits: - Parental leave - Visa sponsorship for eligible candidates - Medical coverage

Working environment: At Daloon, we thrive in a culture that embraces change and responds resiliently. We encourage our employees to be innovative, creative, and adaptable in their roles. Our team is supportive, collaborative, and committed to providing the best possible experience for our customers.

Deadline to apply: July 1, 2024

Equal opportunity statement: Daloon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.