Online Account Support Manager

Online Account Support Manager Job Description:

William Demant Holding, a leading company in the hearing healthcare industry, is seeking a talented Online Account Support Manager to join our team in Ålborg, Nordjylland, DK. This is a full-time position at a Mid-to-Senior Level, requiring a minimum of 7 years of experience in a similar role.

Responsibilities: - Act as the primary point of contact for online account management and support for our clients. - Manage and nurture relationships with key accounts, ensuring customer satisfaction and retention. - Collaborate with cross-functional teams to develop and implement strategies to drive growth and revenue. - Analyze customer data and insights to identify trends and opportunities for improvement. - Provide training and support to account managers and sales representatives. - Stay up-to-date on industry trends and best practices to continuously improve online account support services. - Participate in the development and implementation of new processes and tools to enhance the online account support experience.

Requirements: - Bachelor's degree in Business, Marketing, or a related field. - Proven experience in online account management or customer support. - Strong communication and interpersonal skills. - Reliable and motivated with the ability to work independently and as part of a team. - Innovative mindset with excellent project management skills. - Ability to prioritize tasks and manage multiple projects simultaneously. - Experience with CRM software and data analytics tools. - Fluency in English and Danish.

Benefits: - Retirement plan - Joining Bonus - Paid sick leave

Working Environment: At William Demant Holding, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Account Support Manager, you will have the opportunity to make a positive impact both within and outside the company.

Equal Opportunity Statement: William Demant Holding is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We encourage individuals of all backgrounds to apply.

Deadline to Apply: June 22, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Online Account Support Manager, we look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.