Online Client Support Associate

Job Description:

As an Online Client Support Associate at Carlsberg Group, you will be responsible for providing exceptional customer service and support to our online clients. Your main duties will include managing client inquiries via email, chat, and phone, resolving issues and complaints in a timely and efficient manner, and maintaining positive relationships with customers.

Responsibilities: - Respond to client inquiries and provide assistance through various online channels - Resolve client issues and complaints with a focus on customer satisfaction - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to address client needs and improve overall service - Stay up-to-date on product knowledge and industry trends to better assist clients - Identify opportunities to upsell or cross-sell products to clients - Participate in training and development programs to enhance your skills and knowledge

Requirements: - Bachelor's degree in Business, Marketing, or related field - 4 years of experience in a customer service or client support role - Strong communication skills, both written and verbal - Energetic and confident personality traits - Ability to negotiate and lead client interactions effectively - Proficiency in CRM software and other customer service tools - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Relocation allowance for eligible candidates - Travel opportunities to visit clients or attend industry events - Paid sick leave for when you need time off to rest and recover

Working Environment: At Carlsberg Group, we strive to pursue excellence in every endeavor, setting a high standard for achievement. You will be part of a dynamic team that values collaboration, innovation, and continuous improvement. Your dedication and hard work will be recognized and rewarded in our supportive work environment.

Deadline to Apply: Please submit your application by July 1, 2024, to be considered for the Online Client Support Associate position at Carlsberg Group.

Equal Opportunity Statement: Carlsberg Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.