Online Customer Care Representative

Job Description:

Novo Nordisk is seeking a dynamic and energetic Online Customer Care Representative to join our team in Arhus, Midtjylland, Denmark. As an Associate Level employee, you will be responsible for providing excellent customer service and support to our online clients. This role requires a minimum of 3 years of experience in a similar position.

Responsibilities: 1. Respond to customer inquiries and provide technical support via online channels such as email, chat, and social media 2. Resolve customer complaints and issues in a professional and timely manner 3. Assist customers with product information, orders, and account management 4. Collaborate with cross-functional teams to address customer concerns and improve overall customer experience 5. Identify opportunities for upselling products and services to customers 6. Maintain accurate records of customer interactions and transactions 7. Stay up-to-date on product knowledge and industry trends to better serve customers

Requirements: 1. High school diploma or equivalent, Bachelor's degree preferred 2. Excellent communication and interpersonal skills 3. Strong decision-making and problem-solving abilities 4. Ability to work independently and as part of a team 5. Proficiency in Microsoft Office and online platforms 6. Energetic and motivated personality traits 7. Presentation skills 8. Proficiency in multiple languages is a plus

Benefits: 1. Profit sharing 2. Retirement plan 3. Paid sick leave

Working Environment: At Novo Nordisk, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a diverse and inclusive work environment where all employees can thrive and succeed.

Equal Opportunity Statement: Novo Nordisk is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: May 31, 2024. Apply now and join our team to make a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.