Support Manager - Work from home

Job Description:

We are looking for a Support Manager to join our team at IT University of Copenhagen startups. This is a full-time, work-from-home position based in København, Capital, DK. As a Support Manager, you will be responsible for managing a team of support professionals and ensuring that our customers receive the highest level of service and support. This is an associate level position, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and oversee a team of support professionals, providing guidance, coaching, and support as needed - Develop and implement processes and procedures to streamline support operations and improve customer satisfaction - Monitor key performance indicators and metrics to ensure team and individual performance goals are met - Serve as a point of contact for escalated customer issues and provide resolution in a timely and professional manner - Collaborate with cross-functional teams to identify and address customer needs and pain points - Conduct regular performance evaluations and provide feedback and guidance for professional development - Maintain a high level of product knowledge and stay up-to-date on industry trends and best practices

Requirements: - Bachelor's degree in Business Administration, IT, or related field - 5+ years of experience in a customer support or help desk management role - Strong communication and interpersonal skills - Independent and passionate about delivering excellent customer service - Proven ability to plan, prioritize, and execute multiple tasks simultaneously - Strong negotiation skills and ability to resolve conflicts effectively - Experience working in a remote or virtual team environment is a plus

Benefits: - Free accommodation for remote work - Joining bonus for new employees - Parental leave for eligible employees - Opportunities for professional development and career growth

Working Environment: At IT University of Copenhagen startups, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive culture where employees feel motivated and engaged in their work.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified candidates are encouraged to apply.

Deadline to Apply: June 27, 2024

If you meet the requirements mentioned above and are ready to take on a challenging and rewarding role as a Support Manager in a dynamic and innovative environment, we encourage you to apply today. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.