Senior Operations Analyst

Job description

We're looking for a Senior Operations Analys t ready to accelerate the green transition by applying artificial intelligence and simulation technology to the construction, operation and execution of wind turbine projects.

 
Shoreline’s mission is to build deep partnerships with our customers in renewable energy; developing products around our intelligent simulation technology that help them solve their biggest problems. Our extensive industry domain knowledge and our unique technology enables our customers to gain valuable operational insight and predictability.

What you will do

As a Senior Operations Analyst you will be the frontline ambassador of our company, ensuring that our customers receive exceptional support and assistance. You will play a crucial role in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing insightful guidance on our Design and Execution product. Responsibilities:

1. Customer Interaction:
   • Respond to customer inquiries via CRM tickets, mail, chat, and phone in a timely and professional manner.
   • Provide clear and concise information regarding product features, functionalities, and issue resolution.
   • Help our customers setting up complex simulations in our O&M and Construction Design application.
2. Issue Resolution:
   • Diagnose and troubleshoot customer issues, providing step-by-step guidance for problem resolution.
   • Collaborate with the product and engineering teams to escalate and resolve complex issues promptly.
3. Product Knowledge:
   • Develop and maintain in-depth knowledge of Shoreline products to effectively assist customers.
   • Stay informed about product updates, new features, and industry trends.
4. Feedback Collection:
   • Gather customer feedback to identify areas for improvement and share insights with the product development team.
   • Advocate for customers by providing valuable input for product enhancement.
5. Project Management:
   • Drive and support our customers in the implementation of Shoreline products.

Who you are

You have a learning mindset and will have a joint responsibility with the rest of the Implementation and Technical Support team for the product delivered to our customers worldwide. You will share the responsibility for Shoreline’s growth. You’re a team player who is passionate about supporting customers and simplifying the complex nature of designing and executing wind power projects. You're driven by working on something that has an impact on the green transition, and the safe and efficient adaptation of renewable energy around the world. You enjoy a dynamic every day and would like to be part of a growing team. You must thrive in developing long-lasting relationships with the customers and helping them take full advantage of the functionalities of Shoreline solutions.  Background

• Experience with renewable energy, preferably the Wind Industry.
• Analytical skills.
• Project management experience.
• Experience with CMMS, O&M and/or Construction of wind turbine projects is preferred.
• Minimum 3-5 years of experience in an appropriate position.
• High level of English both written and spoken is a requirement, and additional European language skills are an advantage.

• Planning and time management skills.
• Analytical thinking.
• Focus on quality and detail-oriented.
• You are positive and flexible to changes as this is a must for success in Shoreline.
• Exceptional ability to communicate and foster positive business relationships, internally and externally.
• Problem-solving.
• Team player with a positive mindset.

• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Familiarity with Shoreline/SaaS products and technology is advantageous.
• Familiarity with Operations or Construction of wind turbines, Asset Hierarchy and CMMS is advantageous.
• Customer-centric mindset and a commitment to delivering exceptional service.

What we offer

• The opportunity to become a member of a fast-growing and venture-backed company with tremendous global potential, where your contribution will make a significant difference.
• An international work environment with a team of knowledgeable and dedicated people that together create amazing services and software for our customers.
• A work environment focused on empowerment, happiness, autonomy, and results.
• A clear career development plan. 
• A position where you are welcome and encouraged to provide feedback to help shape our platform and product.
• Remuneration package is matching your qualifications and market conditions.
• Company lunch program
• Team buildings and the possibility for external training and conference attendance to keep your mind fresh and innovative.

Contact information

If you would like to know more about the position, please reach out to Maj-Brit Stroemdahl Flaskager, Head of Implementation and Technical Support,   

 
We are working purposefully to find the right candidate for this position and job interviews are held on an ongoing basis, so please do not hesitate to apply for the position.

About us

Shoreline is a globally-recognized, venture-backed enterprise SaaS company providing a next-generation asset development and management platform serving the renewable energy industry. Shoreline’s mission is to build deep partnerships with our customers in renewable energy and develop products that utilize intelligent simulation technology to help them streamline operations and resources. Our users represent all major sectors among leading global offshore wind energy companies and include project developers, analysts, operations planners, site managers, installation leads and management, OEMs, technology providers, and consultants. Our extensive industry knowledge, groundbreaking simulation and optimization technology, and data platform enable our customers to accurately predict operational scenarios and generate actionable insights throughout all phases of the renewable energy lifecycle.