Senior Director Service Management

Overview
Senior Director Service Management

If you are a pragmatic, solution-oriented leader who thrives in a fast-paced and evolving environment, apply now to be a part of our mission to improve well-being through leading service management practices.

About the Role:

At Essity, we’re looking for a Senior Director Service Management who will be instrumental in leading our service management strategy and operations on a global scale. This role offers the opportunity to drive organizational excellence, exceed customer expectations, and lead a diverse organization of over 400 professionals across various geographies.

What You Will Do:

• Define and execute service management strategies to optimize operations with measurable outcomes aiming to exceed customer expectations
• Lead digital transformation initiatives, including the implementation of new SAP, to enhance our technological capabilities
• Foster a culture of continuous improvement, efficiency, and innovation within the service management team
• Collaborate with cross-functional teams to align service management practices with broader business objectives
• Act as a central point of contact for customer logistics, contributing to the development and execution of the logistics strategy

Who You Are:

• A visionary leader with a minimum of 15 years of relevant experience in service management leadership roles
• Proven ability to lead large-scale change management and digital transformation project
• Recognized for exceptional leadership skills, capable of leading a team towards success in a matrix environment
• Excellent communication and interpersonal skills with a passion to continue strengthen the efficiency and customer centricity
• Strong analytical and problem-solving skills with the ability to work in a fast-paced environment
• A self-starter with a drive to challenge the status quo with a positive mindset
• University degree in a related field, with expertise in SAP or similar platforms

What We Can Offer You At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards

Preferred location is Hamburg or Gothenburg. We are open to consider other locations in Europe for the right person.

Only applications in English will be considered.

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Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date:
24 Juni 2024