Account Manager - Rest of Europe (Turkish Speaker)

As an Account Manager for our ‘Rest of Europe’ market, you are responsible for retaining and growing a defined portfolio of existing customers, focusing on multiple European markets incl. Turkey and broader East European accounts. You act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value.

You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value.

What you’ll be doing:

• Own the end-to-end renewal process for our European portfolio (incl. East Europe / Turkey), delivering high GRR and predictable retention.


• Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth.


• Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce.


• Lead commercial and strategic conversations, including business reviews and contract discussions.


• Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.


• Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio.
  

Who you are:

• Fluent in English and Turkish (any additional language proficiency is a plus)


• A strong understanding of the Turkish business landscape and other East European market dynamics.


• Previous experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company.


• Strong understanding of retention, NRR, upsell, and cross-sell motions, with the ability to link product value to customer outcomes.


• Skilled at managing a large portfolio and keeping accurate account data in CRM systems (Salesforce preferred).


• Excellent communication, stakeholder management, and negotiation skills.


• A good understanding of the digital advertising or search marketing industry.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you


• Competitive compensation package + bonus


• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 


• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist


• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health


• Paid parental leave


• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price


• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials


• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 


• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

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