Number of Applicants
:000+
Do you keep a cool head when acting under pressure? Are you able to orchestrate a quick and smooth solution to our most critical incidents?
Join a fast-growing IT company and become a part of Aeven.
Our Operations Center & Process Management team in a 24x7 duty rotation
Our Operations Center Management team is in Denmark consisting of on-site duties during Danish business hours followed by on-call duties outside Danish business hours.
We deliver managed execution within our ITIL processes, i.e. incidents, standard service requests, Problem investigations and standard changes as well as ensuring continual process improvement across our services. Our global setup enables us to pro-actively support our customers businesses 24/7 and prevent unnecessary escalations.
The Operations Center Management team is part of our Solution Delivery organization and responsible for everything from infrastructure and applications to complete facilitation and support to our customers’ IT solutions within Aeven. Our work processes are based on best practice and our procedures follow ITIL standards (IT Infrastructure Library).
Your Responsibilities as an Operations Manager
As our new Operations Manager you will act in the heart of operations in a key position to our customers and internal stakeholders.
As Operations Manager it is your responsibility to:
Your Qualifications
To be successful in this position we are looking for a person who are:
You hold a degree in IT and have a good understanding of the set of IT services that Aeven provides as well as the IT infrastructure technologies that supports and enables our services. You have at least 5+ years of experience with Service Management, preferably as Incident Manager, Major Incident Manager, Service Delivery Manager or Operations Manager. Furthermore, you are an experienced actor in a wholly or partially sourced Global IT environment. You understand the ITIL framework, and you are ITIL certified. You speak fluently in Danish and English.
Please submit your application and resume in English and attach your education diploma
Department: Østmarken 3a, Søborg
Lokation: Copenhagen
Application deadline: 01 Aug 2024
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