Clinical Specialist

Clinical Specialist 

The Clinical Specialist is an expert on Masimo Products & solutions and has excellent skills of educating users & maintaining customer relationships with a variety of clinicians and other key stakeholders.

Duties & Responsibilities:

• Acquire the knowledge and become an expert of Masimo Technology and Products.
• Ability to perform in the Project Management Role, Lead Clinical Specialist Role, or Clinical Specialist Resource Role for on-site implementations, evaluations and additional projects within the scope of this job description.
• Being able to recognize upselling opportunities while being at a customer site.
• Coordinates the equipment needs of the implementations with Masimo Corporate headquarters.
• Coordinates with the health care facility and OEM partners in order to provide a successful transition to Masimo Products.
• Coordinates with the Management Team to secure resources to support projects.
• Maintains an on-going relationship with Masimo customers to meet or exceed their expectations.
• Present a positive/professional image reflective of the Masimo Corporation.
• Collaboratively manage the respective territory with the Account Manager, as well as assist others in their territory as needed. Conduct and assist the Sales Team with Physical Inventories as part of the Masimo Sales Process.
• Ability to prioritize and plan independently, as well as with sales and CS team members to meet the goals of the company and attain customer satisfaction/loyalty.
• Ability to be an integral part of an innovative, fast paced clinical and business development team;
• Identify specific needs of the customer before, during and after implementation; Identify problems and assist in providing solutions.
• Conduct demonstrations (side-by-side) and evaluations (using ADC) for Masimo Technologies.
• Document Customer Interaction using the Masimo Customer Relations Management Tool, updating on a weekly basis at a minimum.
• Participate and support tradeshows as required.
• Performs special projects as requested.
• Additional Duties may be presented within the scope of this job description.

Minimum Qualifications:
• Lives in the Copenhagen area
• Exceptional written, oral and interpersonal skills.
• Must be PC literate.
• Excellent organizational skills.
• Ability to work independently.
• Independent problem solving skills.
• Ability to travel 60% of the time.
• Minimum of 2 years’ experience in the medical field.
• Registered Nurse, ICU / NICU / PICU nurse, Certified Respiratory Therapist, Paramedic, Anesthesia Tech or other health care related field.
• Prior sales/clinical support experience preferred
• Fluent in Danish and in English
• Direct experience in customer interactions and presentations
• Educational or research experience (preferred)
• Ability to be an integral part of an innovative, fast paced clinical & business development team

Preferred Qualifications:
• 2 years critical care experience preferred.


Education:

Clinical credentials required. 

Work Environment

This position primarily works out of a home office environment, making customer contact / visits on a daily basis. Daily use of a computer and other computing and digital devices is required. Must be able to travel extensively (mainly in Denmark), so the ability to operate a motor vehicle and maintain a valid Driver’s license is required.