Commercial account manager - Midmarket

Description -

Why this role matters

You’ll be the strategic partner our commercial customers rely on—owning complex challenges end‑to‑end, orchestrating cross‑functional experts, and turning real client needs into measurable business impact. You’ll deepen relationships, recover margin where it’s leaking, and keep a sharp eye on market shifts so we stay one step ahead. (This structure and tone reflect our internal JD guidance for clarity, brevity, and candidate appeal.)

What you’ll do (the work that moves the needle)

• Own and execute account plans for one or more larger strategic commercial accounts—managing value and/or volume portfolios across a full range of offerings.

• Lead smart deal pursuits with pre‑sales and inside sales; partner with marketing, product, and customer success to shape solutions that solve the actual customer problem.

• Build senior‑level relationships and develop a deep understanding of each client’s goals, pressures, and decision cycles.

• Drive margin recovery—diagnose root causes, implement corrective actions, and track improvement to plan.

• Improve win rates by qualifying smartly, influencing early, and positioning value vs. price.

• Refine sales strategy in your segment—review policies, propose improvements, and share market feedback to sharpen our approach.

• Run the account operating rhythm—regular reviews, pipeline hygiene, and proactive identification of growth, upsell, and cross‑sell plays.

• Keep the CRM real—maintain opportunity data with discipline and advocate for pipeline management best practices.

• Be the client’s go‑to—surface issues early, unblock quickly, and ensure an exceptional customer experience.

• Stay market‑sharp—track industry trends, competitor moves, and new demand signals to create opportunity.

What you’ll bring

• Education/Experience: Bachelor’s or Master’s in Business, Sales/Marketing, or related—or equivalent experience. Typically 4–7 years in account management / B2B sales (hardware, peripherals, collaboration solutions, or adjacent).

• Sales excellence: Prospecting, pipeline creation, solution selling, territory/account planning, negotiation, and closing.

• Commercial acumen: Pricing and deal mechanics, margin levers, and basic P&L impact.

• Relationship & influence: Executive communication, stakeholder mapping, and conflict resolution.

• Tools & process: Proficiency with Salesforce and standard sales processes.

• Collaboration: Comfortable orchestrating cross‑functional teams across pre‑sales, marketing, product, and support.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"