Community & Office Operations Manager

At Trustpilot, we are powered by our Trusties—our brilliant global team. We embrace a flexible, hybrid way of working, which makes our physical workspaces more than just offices; they are hubs for connection and community.

As our Community & Office Operations Manager, you will be the backbone of our physical footprint. You’ll work hand-in-hand with local Community & Office teams across Copenhagen, London, Edinburgh, New York, Denver, Hamburg, Amsterdam, Milan and Melbourne. Your mission is to ensure every Trustpilot office is safe, compliant, and operationally efficient, all while maintaining rigorous financial health.

Role responsibilities

Your role is a blend of strategic oversight and hands-on operational management, focusing on three core pillars:

Financial Stewardship

• Global Budget Oversight: Support the Head of Community & Office in managing all office budgets. You will ensure 100% accuracy in financial tracking and spend throughout the year.


• Forecasting & Mitigation: Actively predict potential overspends, advise on corrective actions, and contribute to long-term CAPEX/OPEX planning.


• Real Estate & Procurement: Assist with global lease renewals and the monitoring of business rates. Act as the primary point person for vendor onboarding, procurement workflows, and PO lifecycle management.

Safety, Security & Compliance

• Global H&S Framework: In partnership with external specialists, develop and maintain a robust Health & Safety schedule for every office, ensuring absolute alignment and compliance with varying local regulations.


• Risk Mitigation: Coordinate with local managers and contractors to ensure essential safety works, security protocols, and employee training are executed seamlessly.

Operational Excellence & Sustainability

• Standard Operating Procedures (SOPs): Create and implement global policies that standardize security, maintenance, and facility management across all hubs.


• ESG & Sustainability Reporting: Take the lead on monitoring our physical footprint, specifically focusing on carbon emission reporting and sustainability initiatives to meet our global ESG goals.

Your profile

• Experienced: You have a proven track record in Operations, Facility Management, or a Finance-heavy operational role.


• Analytically Minded: You are comfortable with spreadsheets, budget forecasting, and data-driven reporting.


• Project Driver: You possess strong organizational skills and the ability to manage multiple high-priority projects across different time zones.


• Resilient & Adaptable: You enjoy the pace of a growing tech company and can pivot quickly when priorities change.


• Communicator: You have excellent command of English and the ability to translate complex safety or financial data into clear, actionable insights for stakeholders.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you


• Competitive compensation package + bonus


• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 


• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist


• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health


• Paid parental leave


• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price


• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials


• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 


• Employee discounts to restaurants and shops 

#LI-Hybrid #LI-JR1

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!