Customer & Operations Support

Ready to put your passion into practice and make an impact in a company where your efforts truly matter? Welcome to Goodiebox

About Goodiebox

We're all about spreading happy moments. Imagine: 75.000+ members across 13 markets, eagerly awaiting our monthly self-care boxes. Our mission? To spark happiness and foster a can-do spirit worldwide, one box at a time.

Team Happiness

Our mission at Goodiebox is to make the world just a little happier, starting with our fantastic members - which is where you come in! Join our vibrant Team Happiness where we work hard, play hard, and support each other, our members and our other departments to achieve the best results.

Customer & Operations Support Agent

We are looking for a full-time Customer & Operations Support Agent to join our team in Copenhagen to bring exactly that happiness to our wonderful members. As Customer & Operations Support, you will help us bring the best member experience by being in contact with our members, help to solve their issue at the core and improve our processes within Goodiebox. 

From identifying technical issues to defining new improvements, you’ll be involved at every step – and your work will directly influence both our members and our ways of working. 

Responsibilities:

• Responsible for communication with our members through social media, email, and chat.

• Answer member questions regarding member accounts, order details, cancellations, products and general Goodiebox inquiries.

• Be proactive in member communication to provide the best service needed.

• Coordinate with our warehouse about mistakes and make sure these will be fixed.

• Ensure smooth operations with data analysis; analyse parcel delivery data and pro-actively act upon insights.

• Analytical mindset to flag recurring issues and identify proactive and reactive solutions.

• Daily contact with our technical team about technical issues/improvements. 

• Collaborate with other departments to improve overall member experience and to solve day to day issues.

• Take ownership of specialist responsibilities within a certain domain (e.g. communication, analytics, operations), be accountable for their outcomes and bring them to the next level.

• Assist in reporting in collaboration with the Member Experience Specialist / Team Lead.

• Assist in the development of new and creative initiatives to better build member relationships.

Requirements

• You live in Copenhagen or close by (our office is in Island Brygge), and are ready to start August 3rd.

• You are fluent in English. Speaking Danish, German or Swedish is an advantage. 

• You have completed a Bachelor degree or similar.

• You maintain a positive, empathetic and professional attitude toward our members.

• Proactive, detail- and result oriented.

• Extraordinary understanding for creating “wow” for our members.

• A deeply rooted desire to improve our processes.

• Good experience with customer service, but ready to be challenged on everything you have learned before.

• Lots of energy and drive - even in busy periods.

• Good adaptability and ready to acquire new knowledge.

Benefits

• Monthly Goodiebox

• Free Gym Membership

• Dog/Pet-friendly office, for that extra boost of happiness

Deadline

Please submit your application, including a cover letter, by July 22nd - we'll be inviting for interviews on a ongoing basis. 

Starting date: August 3rd