Customer Engagement Manager - Spanish Market

We're part of an exploding industry where we've conquered the global market. Due to our continued expansion in Europe, we're looking for a Customer Engagement Manager to join our commercial team in Copenhagen, specifically focusing on the Spanish market.

This isn't just any role; you'll be a key player within our Integration and Solution team. As a Customer Engagement Manager, you'll drive the business adoption of the Trustpilot platform solution for our Spanish customers, ensuring they truly realize and build on the value of our features. You'll be crucial in overcoming the risks of churn by demonstrating tangible, long-term benefits.

You'll act as a trusted advisor, responsible for delivering value, ensuring optimal onboarding, and maximizing product adoption. This role involves close collaboration with various stakeholders across the business: you'll work with Customer Success for long-term relationship building and growth, and with Pre-Sales during the acquisition process to ensure the real value of Trustpilot is demonstrated from day one.

What you'll be doing

• Helping Spanish customers maximize the ROI from their subscriptions.


• Proactively driving product adoption across the Spanish market.


• Collaborating with Customer Success Managers to create exceptional customer relationships


• Owning the technical integration of customer pre- and post-sales


• Managing technical- and non-technical stakeholders with ease


• Ensuring professionalism and a high level of activity within the team.


• Defining strategy in cooperation with your clients.


• Acting as a trusted advisor, advocating client needs back to Trustpilot's internal support, product, engineering, and sales teams.

Who you are

• You have 2-3 years of customer-facing experience in a role focused on customer engagement, implementation, or solution management, ideally within the online marketing, internet, or software industries.


• You possess strong knowledge of e-commerce, online marketing, SEO/Google Adwords, and/or software, with a knack for driving product adoption. Knowledge about APIs is a merit.


• You're adept at building and maintaining strong relationships with diverse stakeholders and have a proven track record in client success and fostering engagement.


• You're a proactive problem-solver with excellent negotiation and communication skills, capable of guiding clients through technical solutions and managing complex conversations professionally.


• You have a competitive, high-energy mindset and thrive in a fast-paced environment.


• You're a quick learner with a positive attitude towards change and a strong work ethic.


• You're a dedicated team player who enjoys collaborating in an international environment.


• You are fluent in both Spanish and English, with excellent written and verbal communication skills, understanding the nuances of communicating with businesses and consumers. Additional European languages are a merit.

What's in it for you

• A range of flexible working options to dedicate time to what matters to you


• Competitive compensation package + bonus


• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 


• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist


• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health


• Paid parental leave


• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price


• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials


• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 


• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!