Customer Relation Specialist

Customer Relation Specialist – Full-Time | Copenhagen, Denmark

Shape the future of temperature compliance with Eupry

Eupry is revolutionizing how pharmaceutical and life science companies handle temperature compliance through our hardware-enabled SaaS solution. With rapid growth and onboarding of major pharmaceutical companies, we are looking for a Customer Relation Specialist to support our onboarding team and help ensure successful project implementations.

This is a great opportunity for someone early in their career to get hands-on experience with pharma customers, contribute to impactful projects, and grow within a fast-scaling international company.

What You’ll Do

As a Customer Relation Specialist, you’ll play an important role in ensuring a smooth onboarding and long-term success of our customers. You will:

• Assist in onboarding projects for pharmaceutical customers, ensuring timely and accurate delivery of our hardware-enabled SaaS solution.
  
  
• Work closely with senior colleagues to follow Eupry’s project implementation methodology, learning best practices in GxP-regulated environments.
  
  
• Support customers in gaining full value from Eupry’s solution after go-live, helping them with adoption and everyday usage.
  
  
• Serve as a key contact point for customer questions and feedback, making sure insights reach the right internal teams.
  
  
• Collaborate with our tech and commercial teams by sharing learnings from customer interactions.
  
  

What We’re Looking For

We don’t expect you to have years of experience—this is a role where you’ll learn and grow. However, we’d love you to bring:

• A service-minded, structured approach and great communication skills.
  
  
• Interest in pharma, SaaS solutions, or regulated industries (experience is a plus, but not required).
  
  
• The ability to stay organized, manage tasks, and keep an eye on details.
  
  
• Motivation to learn project delivery in a technical and regulated environment.
  
  
• A collaborative mindset and eagerness to grow into more responsibility over time.
  
  

Why Join Eupry?

At Eupry, you’ll join a fast-growing international company working with global leaders like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals.

We offer:

• A chance to learn project delivery and customer success in the pharma industry.
  
  
• A dynamic role where you’ll gain experience across onboarding, customer support, and project coordination.
  
  
• Growth opportunities in a scale-up environment, with potential to develop into more senior roles as you gain experience.
  
  
• A collaborative team of 20+ nationalities and a modern workplace in Copenhagen, Denmark.
  
  

Ready to Apply?

We conduct interviews on an ongoing basis, so don’t wait to apply! Please submit your application in English, as it’s our company language.

• Private Health Insurance
• Pension Plan
• Work From Home
• Training & Development