Customer Service Manager

Who We Are:

At Freetrailer we're changing the purchase behaviour of people by offering our trailers for free. Gone are the days of buying a trailer to use just a couple of times a year. With our easy-to-use app, we're making sharing economy a reality, benefiting everyone involved.

To deliver top service to our customers, we have a dedicated support team that is always ready to assist. Our team is a vibrant mix of Customer Heroes committed to exceptional service. Our commitment to exceptional service is reflected in our Trustpilot rating of 4.8 with +45.000 reviews. We're proud of the outstanding service we provide, and now you have the opportunity to be a part of it. We're on the hunt for a passionate, charismatic, and customer-centric leader to join us as our Customer Service Manager.

What You’ll Do:

Lead with Flair: Manage, inspire, and grow our fantastic Customer Service team of +35 people. You’ll be the go-to person for all things Customer Service, ensuring our team hits all the high notes in performance and satisfaction.

Customer Experience Maestro: Craft unforgettable customer experiences by ensuring our service is not just reactive but also proactive. You'll turn challenges into opportunities and customers into lifelong fans.

Innovation Driver: Stay ahead of the curve with the latest trends and tools in Customer Service. Implement cutting-edge strategies to enhance efficiency and elevate the customer journey.

Data & Finance: Use your analytical superpowers to interpret customer feedback, track performance metrics, and create actionable insights that drive continuous improvement. Responsible for the budget.

Collaboration Champion: Work closely with our Team Lead, Customer Service Specialist, and cross-functional teams to ensure seamless service delivery and a cohesive customer experience. Be the bridge between customers and e.g. our Service Technicians and IT-team.

What You'll Bring:

Experience & Expertise: +3 years of proven experience in Customer Service Management, with a track record of leading teams to success.

People Skills: Exceptional interpersonal and communication skills. You’re a natural at building relationships and managing diverse teams.

Problem-Solver: Quick on your feet with a knack for resolving issues efficiently and effectively. No challenge is too big for you.

Tech-Savvy: Comfortable with different IT systems and Customer Service software. Familiarity with AI and automation tools is a plus.

Cool & Collected: Ability to thrive in a fast-paced environment while keeping your cool. Your positive attitude is infectious.

Language Skills: Danish and English as a must. Another Nordic language is a plus.

What We’ll Bring:

Perks & Benefits: Pension and health insurance.

Epic Office: Our HQ office in Søborg is (not  ) a modern, open space located in a trendy neighbourhood with plenty of cafes, bars, and parks. But currently, we are looking to relocate much closer to Copenhagen city centre where we hope all this will be true in the near future.

Professional Growth: We are on a transformation journey. The company is expanding and new markets need to be conquered. It will not be boring.

Social Scene: Regular team events, Friday Bar, DHL relay, summer and Christmas party and lots of ‘hygge’. We work hard, but we play even harder.

Join Us:

Ready to take the lead and make an impact? Bring your unique flair to our team and help us shape the future of customer service. Apply now and let's create something extraordinary together!

Follow Us:

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Facts:

Founded in 2004

• 140 Partners
• 1.175 Locations
• 1.150.000 rentals per year
• 4.675 trailers on the road
• 4 markets (Denmark, Sweden, Norway, Germany) and soon adding the Netherlands as as our 5th market)