Customer Success Manager

• Building strong relationships with customers, understanding their business goals, challenges, and needs.
• Creating success plan of action for delivery both with the Dixa platform and through partnership
• Tracking and analyzing key success metrics for customers and develop action plans to address areas for improvement.
• Setting customers up for success by sharing best practices and industry knowledge, providing platform setup optimisation recommendations
• Serving as the voice of the customer within the organization, advocating for their needs, requirements, and feedback. 
• Working closely with internal teams to address customer concerns and deliver solutions.
• Proactively monitoring customer health and engagement, identifying potential risks to retention. 
• Developing and executing strategies to mitigate churn and maximize customer lifetime value. 
• Driving product adoption and usage among customers, identifying opportunities for upselling or cross-selling additional features or services. Collaborating with account management teams to capitalize on expansion opportunities within existing accounts.
• Gathering customer feedback and sharing insights to inform product roadmap decisions and improve overall customer experience.

At Dixa we value a customer-centric mindset, adaptability, and a collaborative spirit. We're seeking team members who are proactive problem-solvers, high performers, and motivated by continuous growth and impact. If you thrive in a dynamic, innovative environment and bring accountability to your work, you’ll be a great fit for our team! 

On top of that we expect the following experience: 

• 3-5 years of experience in a similar role.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Familiarity with customer success tools and platforms (e.g., CRM & CSM software).
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience working in SaaS

The qualifications and experiences outlined in this job description serve as a guideline. We welcome applicants with diverse backgrounds, as long as they can demonstrate the essential core competencies.
Dixa has pioneered the concept of Customer Friendship, and this is also something that shapes how we connect and engage at Dixa. We are a friendly bunch, we trust and support one another and we like to have fun together!

We are offering:

• Competitive salary and 5% pension on top
• 25 days' paid annual leave + 5 Dixa Wellbeing days for recharging
• Equity grant scheme - share in our success
• Health care insurance
• Generous paid parental leave for work-life balance
• Delicious subsidized lunch