Customer Success Manager

Do you have experience with Customer Success? Even better with a twist of experience with the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! 

The role you’ll play 

We are looking for a Danish speaking Customer Success Manager to join our Enterprise Customer Success team. You will enter a role where you get to be in charge of the full customer journey, where you will find yourself as the key advisor for your customer portfolio. You will work closely with our Operations Solutions team and you will work with customer satisfaction, meeting and exceeding customers’ expectations, and guide and maintain the success of our customers.  

What leadership to expect  

• You get a passionate leader  

• He cares about your personal development and growth  

• Transparent communication and clear expectations 

• Full support and a leader who embraces the whole team to make the team great and achieve set goals 

The team you’ll be a part of 

You will be a part of a team of Customer Success Managers located in different countries in Europe. You will report directly to the Senior Director of Customer Success. Within our team we are working as a tight nit group and have a positive mindset and can do attitude. This is a team where teamwork is key and where there is a strong focus on growth and personal development.  

If you want to make a difference, make it with us by… 

• Sustaining account growth and probability within your customer portfolio  

• Driving account development through up- and cross-selling activities 

• Building and managing account relationship including phases of communication in customer life-cycle stages 

• Building account Success Plans 

• Conducting regular discovery meetings with the customers you will be responsible for 

• Maximizing product usage through product adoption activities, e.g. on-site shadowing 

• Ensuring customers’ quality expectations are met 

• Being the voice of the customer 

• Driving initiatives to improve customer satisfaction 

• Embracing and driving Customer Success to become a trusted advisor 

• Ensuring workflow optimization and automation 

• Being a team player and working closely with your colleagues 

In one year, you’ll know you were successful if… 

• You know your customers’ pains and can offer them the right solution 

• You are able to see and generate growth within your customer portfolio 

Desired experience and competencies  

What does it take to work for LanguageWire? 

What you’ll need to bring 

• Experience in operational planning and execution of customer-oriented activities to deliver on targets 

• An interest in technology and technical skills 

• You have experience with customer requiring knowledge with graphical work 

• Thrive in structure. How to create it and how to maintain it 

• Knowledge of how to maintain and develop relationships with new stakeholders from existing accounts 

• Experience in monitoring and reporting health performance indicators in a structured way 

• The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows 

• Fluent in Danish and English language skills (spoken and written) 

• The ability to work proactively and independently, but also as a part of a team 

• You are experienced in the translation/content industry, tech or another relevant area 

• Business acumen and detail oriented 

• You are a quick learner and have the ability to work under pressure 

This will make you stand out  

• You have a structured, analytical, and proactive work approach, project management skills and you are good at problem solving within an allocated account area 

• You have experience with customer requiring knowledge with graphical work  
• You have worked with Enterprise accounts

• Experience with CRM 

• Experience with Customer Success 

• Proven track record with customer growth 

Your colleagues say you 

• are a proactive, actionable communicator 

• know all the latest growth trends 

• never settle for second best 

• can be firm on project deliverables when you need to be 

• are inquisitive and curious 

Our perks 

• Enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas 

• Internal development opportunities, ongoing support from your People Partner, and an inclusive and fun company culture 

• International company with over 400 employees. Offices in Copenhagen, Aarhus, Stockholm, Varberg, London, Leuven, Lille, Paris, Munich, Hamburg, Zurich, Kiev, Atlanta, Finland and Valencia 

• We offer flexible work options tailored to how you work best. Depending on your team, you may have the option to work full-time from the office as an "Office Bee," part-time from the office or as a "Nomad,"  

• We take care of our people and initiate many social get-togethers from Friday Bars a to Summer or Christmas parties. We have fun!  

• 43 great colleagues in the Copenhagen office belonging to different business departments 

• Open office space with large windows, bringing a light and chill atmosphere for informal chats with colleagues 

• Catered lunches every day 

• The comfiest couches you will ever sit on 

• Monthly Town Hall events broadcast from the office  

About LanguageWire  

At LanguageWire, we want to wire the world together with language. Why? Because we want to help people & businesses simplify communication. We are fueled by the most advanced technology (AI) and our goal is to make customer's lives easier by simplifying their communication with any audience across the globe.  

Our values drive our behavior 

We are curious. We are trustworthy. We are caring. We are ambitious.  

At LanguageWire, we are curious and intrigued by what we don’t understand. We believe relationships are based on honesty and responsibility, and being trustworthy reinforces an open, humble, and honest way of communicating. We are caring and respect each other personally and professionally. We encourage authentic collaboration, invite feedback and a positive social environment. Our desire to learn, build, and share knowledge is a natural part of our corporate culture. 

Working at LanguageWire — why we like it:   

“I see how we are truly living our purpose. On a daily basis, all LanguageWire employees play a crucial part in enabling our customers' communication needs. We are not just delivering language services, but we help our customers reach their global audience. It’s this purpose that sparks our ambition to continuously improve our customers' experience.” 

(Tessa Van Winkel, Senior Customer Success Manager, Leuven)  

Yes, to diversity, equity & inclusion  

In LanguageWire, we believe diversity in gender, age, background, and culture is essential for our growth. Therefore, we are committed to creating a culture that incorporates diverse perspectives and expertise in our everyday work. 

LanguageWire’s recruitment process is designed to be transparent and fair for all candidates. We encourage candidates of all backgrounds to apply, and we ensure that candidates are provided with an equal opportunity to demonstrate their competencies and skills. 

Want to know more?  

We can’t wait to meet you! So, why wait 'til tomorrow? Apply today!  

If you want to know more about LanguageWire, we encourage you to visit our website!