Customer Success Manager

About Dreamdata

Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue - something that wasn’t fully possible until now. 

With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are looking for an Enterprise CSM for our CPH team. 

The Opportunity

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution.  You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you’re excited about this opportunity, you might be the CSM we are looking for!

This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise. For candidates with commercial experience, there is the opportunity to grow into a commercial CSM and/or Account Management role. 

• 5+ years of experience within B2B SaaS, preferably MarTech or Big Data
• Minimum 3+ years of commercial experience, in new business, renewals, upsells and/or cross-sells
• A proven track record of driving revenue results for your customers and your company
• Strong presentation and negotiation skills, as well as a solid business acumen
• Entrepreneurial mindset and ability to work seamlessly across internal teams 

• Total monthly OTE of 65k DKK
• Base salary of 55-60k DKK/month, based on experience 
• Commission on upsells/cross-sells 
• Equity 
• Office dogs