Customer Success Manager

JOIN SPRII AS OUR NEW CUSTOMER SUCCESS MANAGER

Be at the Heart of Innovative Retail Technology! ‍

Are you an experienced customer success manager ready to take on a role that cuts across diverse skill sets and places you at the forefront of cutting-edge retail technology? Are you passionate about growth, success, and client management? In that case, Sprii, Europe's leading Video Commerce and Live Shopping tech company, is looking for someone like you to become our new Customer Success Manager.

Sprii isn't just another scaleup; we’re a beacon of innovation in the retail tech landscape. Our platform, crowned the2023 E-commerce Tool of the Year, is at the vanguard of emerging retail technology, revolutionizing how shopping is experienced online.‍And with 1000+ customers in under three years, we are growing, fast!

Right now, we are looking for a customer success manager who can help our B2B clients get the most out of their B2B webshop through video commerce.




‍

‍WHAT YOU'LL DO

* Drive Success: Drive clients’ B2B Video Commerce strategies to maximize Sprii’s value add and drive revenues for both Sprii and its clients. This includes:

• Developing video commerce strategies;
• Developing and executing change management processes;
• Coordinating client onboarding projects (incl client training);
• Account management of our existing B2B customer base;
• Coordinating technical implementation of our software (no software knowledge or IT background required);
• Support for B2B customers.
• Manage pipeline:Create and manage your own customer success pipeline in collaboration with sales colleagues and other stakeholders.
• ‍Provide strategies:Work closely with Sprii's partners and internal team to continually develop onboarding & account management strategies.‍
• Collaborate:Work across the Sprii Team from Marketing, Success, Product, Integration and become an expert in Sprii technology and “best practices” of B2B Video Commerce.
• ‍Deliver insights:Carry out sales forecasts and analysis and present your findings to the Sprii management team.‍
• Become a brand expert:Become an expert in B2B Video Commerce and lead Sprii partners to success.

• h2>WHO WE ARE
• ‍A trailblazer in retail tech: As the 2023 E-commerce Tool of the Year, we are at the forefront of retail technology, constantly innovating and evolving.‍
• Diversity at our core: Our team is a melting pot of nationalities, genders, and personalities, reflecting the global audience we serve.‍
• Passionate and progressive: We're driven by a passion for technology and a commitment to creating an inclusive, forward-thinking work environment.
• h2>WE'RE LOOKING FOR
• ‍Experienced go-getter:Proven track record in customer success management, account management, high-level support role, or similar role (min. 3 yrs.) with concrete results from within a fast-paced (software) startup environment.‍
• Relationship builder:Building and maintaining relationships with key stakeholders, including clients and partners, comes easy to you.‍
• Organized do’er:You work in a structured way, organized, following processes, and you have a proactive `let’s get things done´ mentality. You are able to keep overview, handling multiple projects simultaneously and have strong analytical skills.
• Education:relevant university master’s degree (kandidatgrad in Danish)
• h2>WHAT WE OFFER
• Sprii Culture:we have an open, inclusive, modern and international working culture with limited hierarchical structure. No matter what role you are in, your opinion matters and will be heard.
• Team activities:we offer a wide variety of activities both with your core team as well as the whole Sprii team. This can be spontaneous activities, Friday bars, summer and X-mas party.
• Personal development:this is a growth role with a clear growth plan. You will work closely with the main decision makers within Sprii and will be able to learn about managing, optimizing and scaling a software tech company and get insights into best practice sales, marketing and value growth tactics to propel your future career within the company.
• Salary & Benefits:for this key role we offer a significant remuneration package, for the right person, we believe has the potential to grow with our company. Also, a free laptop is included and the option for sponsored lunch.
• h2>THE ROLE
• Job level: Mid to Senior
• Location: Aarhus, Denmark (hybrid work possible) ‍
• Status: Full-time ‍
• Language: Fluent in English and Danish (both verbal and written)
• Start date: September / October 2024
• h2>HOW TO APPLY

Are you ready to be a part of a company that's not just leading but redefining the retail tech space?Apply todayand take your place in Sprii's story of innovation and success! When applying, please include:

• Contact details (incl. phone number)
• Resume
• Cover letter
• LinkedIn handle

GOT QUESTIONS?

For more info about the role, please reach out to us!