Customer Success Specialist

About Us

Skyfish is a pioneering Nordic SaaS provider catering to over 500 esteemed clients, including leading enterprises across Northern Europe. We specialize in offering comprehensive image management solutions, enabling organizations to seamlessly handle and distribute images with an unwavering focus on privacy and security. Our dedicated teams work in tandem with expert developers, ensuring the delivery of unparalleled value, stability, and security through our professional cloud-based platform.

Job Description

We are seeking a proactive and empathetic Customer Success Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, possess strong communication skills, and thrive in a fast-paced environment. As a Customer Success Specialist at Skyfish, you will play a crucial role in ensuring our clients' success and satisfaction with our products and services. 

Key Responsibilities:

• Serve as the primary point of contact for assigned customer accounts, building strong relationships and understanding their unique needs and challenges.
• Proactively engage with customers to ensure they derive maximum value from our products and services.
• Provide product demonstrations, training sessions, and ongoing support to customers, ensuring they have the knowledge and resources to effectively utilize our platform.
• Collaborate with internal teams, including sales, product development, technology, and marketing, to address customer needs and drive solutions.
• Identify opportunities for upselling or cross-selling additional features/services to existing customers.
• Monitor customer metrics to identify potential churn risks and take proactive measures to mitigate them.
• Actively seek out and collect customer feedback, testimonials, and referrals to drive continuous improvement and exceed customer expectations.
• Stay updated on industry trends and best practices in customer success to continuously improve our processes and strategies.

Requirements

• Proven experience in a customer-facing role, preferably in customer success, account management, or sales.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving skills and the ability to think strategically to address customer needs and challenges.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Danish and English, both written and verbal.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Experience working with SaaS products or in the tech industry is a plus.

Why Now?

The timing couldn't be more perfect to join Skyfish as a Customer Success Specialist.

Here's why:

• Industry Growth : The digital asset management industry is experiencing growth. By joining us now, you'll tap into this market and enjoy the opportunities it presents.
• Innovative Solutions : We're not just keeping up; we're setting the pace in digital asset management. You'll have the chance to introduce these groundbreaking solutions to clients and shape the future of the industry.
• Global Impact : We enable users to effortlessly share content on a global scale, making a significant impact in various industries worldwide. You'll play a vital role in expanding our reach and helping clients harness the power of images to achieve their goals.
• Career Growth : At Skyfish, we value talent and provide ample opportunities for professional development and advancement. Whether you're looking to hone your customer success skills, take on leadership roles, or explore new areas of expertise, we'll support you every step of the way.

How to Apply

Interested candidates should submit their resume and cover letter via email to [email protected] . Please include "Customer Success Specialist Application - [Your Name]" in the subject line. In your short cover letter, please highlight your relevant experience and why you are interested in joining the Skyfish team.

If you have any questions, please contact our Chief Sales Officer, Shinta Darling, at [email protected] . 

Join Us

At Skyfish, we believe in fostering a diverse and inclusive workplace where everyone feels valued and empowered to succeed. Join us in our mission to empower organizations to achieve their goals through innovative image management solutions. We look forward to welcoming you to our team!