Customer Support Agent for BOSCH

Description

About Us:At Bosch, service is our product. We provide complex, technology-driven solutions in Business Process Outsourcing. Our clients span the automotive, travel, tourism, building, and telecommunications sectors globally. We also support the Bosch Group internally. Job Description:Are you ready to join a dynamic team in a stable and inclusive environment with plenty of opportunities for career growth? Main Responsibilities:Manage incoming contacts (phone calls, emails, letters)Provide product information, resolve queries, and explain company policiesAssist customers through various digital channelsCollaborate with different departments for escalated casesManage interactions on social mediaBe an outstanding brand ambassador Recruitment Process:Interview with Talent PartnerLanguage CheckInterview with Hiring Manager Hope we can count on you!

Requirements

Qualifications:Customer service experience is a plusStrong problem-solving skills and empathyPositive attitude and willingness to learnEnjoy working in a collaborative team environmentTech savvy and analytical Key Languages:C2 or full professional level of Dutch, Norwegian or DanishProfessional level of English (training is in English)

Offer

What We Offer:Comprehensive Training: Extensive training to equip you with the necessary skills.Development Opportunities: Diverse paths for growth and progression within the company.Exclusive Discounts: Enjoy discounts on home appliances, power tools, JUNKERS products, and more through our BOSCHContigoMas benefit program.Contract Stability: Permanent contract from day one. Start date: 01/07/2024.Competitive Salary: Total salary of €22,046.13 gross per year.Location: C/ de Rosselló i Pòrcel, 16, 08016 Barcelona, SpainType: Full-time