Customer Support Agent (remote)

What are you working on?

• The name of the project(s): Star Merge
• At what stage of the project(s)? Soft-launch
• Genres: Casual
• Platforms: Mobile, iOS, Android

For which tasks (responsibilities)?

• Help the team implement customer support processes and tools to streamline operations;

• Actively respond to player inquiries, feedback, and issues, ensuring a prompt and professional resolution;

• Collaborate with cross-functional teams to gather insights and contribute to product improvements based on player feedback;

• Maintain a comprehensive understanding of our products to provide accurate and helpful information to players.

What kind of professional are we looking for?

• 1+ year of experience in customer support within the gaming industry;

• Experience working with Zendesk/Helpshift or other support tools;

• Strong English communication skills, both written and verbal;

• Ability to respond promptly and professionally to player inquiries;

• Knowledge of community management is a plus but not mandatory.

What are the conditions and bonuses?

• Competitive salaries, reviewed on a timely basis, or personal achievements and involvement in the project;

• Full social package, and medical assurance according to IT Park Moldova for office employees;

• 5 sick days, 28 calendar days of vacation;

• Working in a team of talented and passionate professionals, with the ability for fast growth in professional terms;

• Five days full-time, flexible working hours.