Customer Support Representative (Rank Math)

Customer Support Representative (Rank Math)

one.com Cebu

Company Overview:

Rank Math, a product of group.one, is a leading WordPress SEO plugin empowering website owners to optimize their content and achieve highersearch engine rankings. We're a dynamic team passionate about delivering exceptional support and ensuring our customers succeed online.

Role Summary:
As a Customer Support Specialist, you will be the front line of our customer service, providing expert guidance and troubleshooting assistance to Rank Math users. You'll work closely with our team to ensure a seamless user experience and contribute to the ongoing success of our product.

Key Responsibilities:
• Customer Interaction: Provide timely, professional, and empathetic customer support via email and our dedicated support forum.
• Technical Troubleshooting: Investigate and resolve technical problems related to Rank Math, test new releases, and work with developers to fix bugs.
• Solution Delivery: Clearly explain solutions to customers, ensuring they understand and can implement them effectively.
• Customer Satisfaction: Prioritize customer happiness by delivering friendly, efficient, and effective support.
• Team Collaboration: Share knowledge with teammates, contribute to team projects, and actively participate in improving support processes.
• Product Improvement: Gather customer feedback and insights to help enhance Rank Math features and user experience.

Working Hours:
• 8 hours a day, five days a week (Monday-Friday)
• Evening Shift: This role requires working evening hours to align with the EST time zone (typically 8:00 PM to 5:00 AM PST).

Since its establishment in 2002, one.com has been in constant development and is today part of group.one, which is one of the leading group companies in Europe in the administration and sale of domains, web hotels, marketing services and SaaS solutions (incl. email, SEO and website tooling). We have an international environment with a high level of flexibility and growing ambitions. We are proud to present our key numbers of business:

• More than 2,000,000 great customers in 149 countries
• With more than 3,000,000 registered domains to their name
• 1300 incredible people have chosen us as their employer
• And the diversity stretches to more than 50 different nationalities
• Remote, hybrid, or in-office, they carry us from more than 12 countries
• And lastly, we are connecting 12 major brands well-established in the European market to lead us towards becoming number one - your European Champion

Diversity, Equity, and Inclusion

At group.one we are intentional about diversity, equity and creating an inclusive climate. We work not only across continents and countries, but also across gender expressions, generations, cultures, sexual orientations, religions, and perspectives.

Therefore, group.one is an equal opportunity workplace committed to equal employment opportunity regardless of race, colour, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity/expression. Our commitment to diversity, equity, and inclusion is a fundamental part of our culture, and we believe that by embracing the unique qualities of each person, we enrich our collective experience and drive positive change.