Danish VIP Account Manager

We are looking for a Danish VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.

Requirements:

• Proficiency in English and Danish both written and spoken;


• Proactive person with good support/sales skills;


• Strong communication and negotiation skills;


• Attention to details;


• Previous experience will be considered as an advantage.

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issues;


• Able to analyse customers’ behaviour and keep a personalised relationship with clients, therefore meeting their needs;


• Monitor customers’ performance & behaviour in order to evaluate bonus crediting;


• Ensure that products’ compliance is being followed according to relevant regulations;


• Previous experience as a Sales agent will be considered as an advantage;


• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month).