Director, Global eCommerce Trading and Testing

Director, Global eCommerce Trading and Testing City: Copenhagen V Country/Region: DK Application Deadline: 5th of July 2024 Do you want to play a pivotal role in driving the global commercial eCommerce ambition for Pandora? Are you capable of navigating a large complex stakeholder landscape across Global HQ and Clusters? Then keep reading.

As Director of Global eCommerce Trading & Testing, you will be responsible for driving the global commercial ambition for Pandora.net, acting as a center of excellence supporting and propelling clusters in their execution. This role is pivotal in ensuring Pandora delivers its full e-commerce commercial ambition, targeting DKK 10 billion by 2026, doubling its 2022 figures, by enabling stronger global versus cluster e-commerce collaboration. You will be accountable for delivering this commercial ambition for Pandora.net and will prepare and drive weekly commercial drumbeats with the clusters, with support from the SVP of e-commerce. Furthermore, key accountabilities include:

• Act as an interlink between global e-commerce and interfacing functions to drive the commercial agenda, including merchandising, marketing, sales, and supply, as well as cluster e-commerce teams.
• Provide inputs to the e-commerce product line development roadmap in close collaboration with the Head of e-commerce experience.
• Define testing priorities and roadmap, unify testing backlogs across clusters, and provide testing templates and best practices on trading and testing.
• Challenge clusters' financial plans, ensuring consistency with global ambition, and monitor progress against it, with support from the transformation and analytics team.

Strong commercial understanding and mindset
We are seeking a pivotal leader adept at steering teams through dynamic global shifts while fostering strong stakeholder relationships. With extensive retail and industry experience, preferably within branded consumer goods, our ideal candidate possesses a proven ability to build and develop successful and comparably sizeable teams. With a strong commercial business acumen, you’ll propel results with integrity and credibility, always prioritizing what is right for Pandora. Your resilience and adaptability will shine as you navigate diverse perspectives and cultures, fostering collaboration and delivering on commitments. Furthermore, you can demonstrate:

• Track record of delivering strong results in similar roles (e.g., e-commerce sales growth, conversion rate improvement)
• Master’s degree in business (Marketing/Tech background preferred)
• Experience as head of other customer journey roles on a Director/VP level in a similar retail business
• A track record in global organizations (multi-sites preferable).

Additional information
Global Career Band 3 – Director

Location: Copenhagen, Denmark

Reporting to: Senior Vice President, eCommerce

Direct reports: 5-7 FTEs (Global Office)

Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site .

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.